Privacy Policy

We may collect the following types of personal information when you interact with our business:

• Contact Information — Name, phone number, email address, and physical address provided when you request a quote, schedule service, or contact us.
• Service Records — Details about the HVAC services performed at your property, equipment information, and maintenance history.
• Communication Data — Records of phone calls, emails, text messages, and form submissions related to your service requests.
• Website Usage — Basic analytics data such as pages visited and time spent on site, collected through standard web technologies.

Your personal information is used exclusively for the following purposes:

• Scheduling and providing HVAC services at your property
• Sending appointment confirmations, reminders, and service updates
• Responding to your inquiries and providing customer support
• Sending estimates, invoices, and warranty documentation
• Maintaining records of services performed for warranty and follow-up purposes
• Notifying you of seasonal maintenance recommendations relevant to your equipment

By providing your phone number and opting in to text communications, you consent to receive SMS messages from Climate Masters Heating & Cooling, LLC related to your service appointments, estimates, and account notifications.

We will never send marketing or promotional text messages without your explicit consent. SMS communications are limited to service-related notifications, appointment reminders, and responses to your direct inquiries.

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include:

• Limiting access to customer data to authorized personnel only
• Using secure systems for storing customer records and communication
• Regularly reviewing our data handling practices

We do not sell, trade, or transfer your personal information to outside parties. We may share limited information only in the following circumstances:

• With equipment manufacturers for warranty registration purposes (with your knowledge)
• When required by law, regulation, or legal process
• To protect the safety and rights of our customers or the public

You have the right to:

• Request access to the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Request deletion of your personal data (subject to legal retention requirements)
• Opt out of text message communications at any time by replying STOP

To exercise any of these rights, please contact us using the information below.

We may update this Privacy Policy from time to time to reflect changes in our practices. Any updates will be posted on this page. We encourage you to review this policy periodically.

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us: